Customer Service … IRL (gasp!)

SCRTD - Del Amo Customer Service Center RTD_1119_11[tweetmeme source=”pagetx”]I felt inspired to write a post about good customer service.  There are lots of examples of good online or social media-based customer service out there.  This post, however, is about customer service IRL … meaning face to face … without computers … or <gasp!> Facebook.  In other words, no technology was harmed in the writing of this post.

If you’re cool with that, then let’s proceed.  I think you’ll enjoy this.

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West Texas’ Social Media Rock Star – Shanna Smith Snyder

[tweetmeme source=”pagetx”]West Texas is known for a lot of things.  Big skies, ranching, oil, rugged terrain …  One thing it hasn’t always been known for is being a hotbed of social media activity.  Until now.  Enter Shanna Smith Snyder with the Abilene Convention and Visitors Bureau (ACVB).

Shanna and I first got acquainted on Twitter, where I became an instant fan of her work with the CVB in Abilene.  After building our online relationship for a while, we finally got to meet at a Texas Travel Industry Association function.  Shanna impressed me so much that I asked her to speak at a seminar series my organization hosted called “Social Media for Economic Development and Community Marketing”.  As I expected, she did a fantastic job getting our attendees to realize that social media marketing was not out of reach.

I think her story will really resonate with a lot you out there.  ACVB is a small- to mid-sized bureau that does all their social media marketing in-house.  Yes, it’s possible and yes, it can be done.  Shanna is living proof.

So here’s my one-on-one interview with Shanna Smith Snyder.

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